Property, Liability & Auto Claims
You pay for property, liability, and business auto insurance for your business. When there is a claim, you want to know that your Service Team is going to do whatever is needed to get the claim covered. Thousands of claims are submitted to insurance companies every day. How will they know that your claim is a priority?

The Vitallia Insurance Team manages the insurance claims for our clients. Our claims department is available each business day from
9:00 am to 5:00 pm to provide assistance.

Our in-house claims department will:

• Submit all claim information to the insurance company for handling
• Confirm the insurer' receipt of the claim
• Make regularly scheduled follow-up phone calls to each claim adjustor to obtain a current status
• Update clients regarding the nature and status of the claim
• Advocate and protect our clients interests throughout the investigation and settlement of their claim

Our claims service team is directly connected to our insurance carriers enabling quick access to valuable payment status, reserves and adjuster contact information. The result is a fine tuned process ensuring your claim is treated with the respect and expediency it deserves.

Employee Benefit Claims
The introduction of Health Insurance Portability and Accountability (HIPAA) has changed the way in which we are able to access personal health information (PHI) on behalf of our clients. The privacy standards protect medical records and other confidential health information that identifies an individual, and relate to a past, present or future physical or mental conditions on the individual or the payment of health care for that individual. As a result of HIPAA, individuals must now take a more active roll in researching claims information directly with the carriers.

As your broker it is our policy to assist our clients in making sure you are receiving the highest quality of services from your carrier. If at any time throughout the process you require our expertise in accessing your claims information or clarifying coverages with the carriers, we are here to assist you in that process.

Workers' Compensation Claims
Recent workers' compensation reform places more emphasis on reporting claims quickly to the insurance company, as employers are now responsible for paying up to $10,000 in medical care on a questionable claim until liability is denied by the insurance carrier. The Vitallia Team is here to ensure that the insurance company protects your interests by fighting fraudulent claims.

Click here for additional information on our Work Comp Solutions.